The Reviews & Community pillar tells you what customers and the market say back. This is the uncontrolled voice: real users sharing real experiences on platforms the company cannot edit.Documentation Index
Fetch the complete documentation index at: https://docs.rocket.new/llms.txt
Use this file to discover all available pages before exploring further.
What it tracks
- Review platforms: G2, Capterra, Trustpilot, app store reviews (platform varies by company type)
- Rating trends: how scores change over time and whether version releases impact them
- Reddit, Hacker News, Product Hunt: community discussions and organic mentions
- Complaint and praise themes: recurring topics across reviews
- Community pulse: viral third-party moments, organic advocacy or backlash
Example Intel
- New Reddit complaint theme around pricing after a recent increase, serving as a market pushback signal
- G2 rating drifted down citing missing enterprise features, revealing a vulnerability in the upmarket segment
- Product Hunt launch generated 500+ upvotes and positive community reception
- App store reviews turned negative after latest version update, suggesting a possible quality regression
What is not in this pillar
| Signal type | Where to find it |
|---|---|
| Company’s own social posts | Social Media |
| Employee Glassdoor reviews | People & Hiring |
| Press articles and journalist coverage | News & Media |
| Company blog responses to feedback | Website |
What’s next
Company pillars overview
How all pillars connect and the boundary cheat sheet.
Best practices
How to read across pillars and spot patterns.