Sentiment trend
The top section has two panels side by side.Review platform cards (left panel)
A card for each review platform Intelligence monitors. Each card shows:| Field | What it shows |
|---|---|
| Platform icon | Recognizable logo (Trustpilot, G2, Google Play, App Store) |
| Rating | Current aggregate rating on that platform (e.g. 4.6) |
| Star display | Visual star rating matching the score |
| Review count | Total number of reviews (e.g. “7,555 reviews”, “484 reviews”) |
| Checkbox | Toggle to include or exclude that platform from the sentiment trend chart |
Sentiment trend chart (right panel)
A line chart showing the combined rating over time. The Y-axis scales from 0 to 5 (matching star ratings) and the X-axis shows dates. The line reflects the aggregate across all checked platforms, letting you spot rating drops or recoveries at a glance. Toggle platform checkboxes on the left cards to isolate a single platform or compare two specific ones on the chart.Recent customer reviews
A table listing individual reviews:| Column | What it shows |
|---|---|
| Date | When the review was posted |
| Platform | Which review site it came from |
| Author | The reviewer’s name or handle |
| Post | The review text or excerpt |
| Impact | Classification of the review’s significance |
What to look for
- Rating changes over time across platforms, especially sudden drops
- Recurring complaint themes that reveal feature gaps you can target
- Divergence between platforms (e.g. high on G2 but dropping on Trustpilot)
- Differences in enterprise vs. SMB customer sentiment based on platform mix
- Sudden dips that may correlate with a product incident, pricing change, or a competitor’s poorly received feature
- Reviews that specifically compare the competitor to alternatives, including you
What’s next?
People tab
Headcount, hiring patterns, executive activity, and open positions.
Social tab
Cross-platform social activity, content themes, and top posts.
Website tab
Page-level changes and messaging shifts on the competitor’s site.
Interpret signals
Distinguish noise from meaningful changes and recognize patterns.